Privacy Policy

Your privacy matters to us. This policy explains what personal information we collect, how we use it, and your rights as a customer. By using this website and placing an order, you agree to the practices described below. This policy complies with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

What information we collect

When you place an order or sign up for emails, we may collect the following:

  • Contact information — name and email address
  • Shipping information — mailing address
  • Payment information — processed securely by our payment provider; we never store your card details directly
  • Order information — items purchased, order value, and order history
  • Website data — IP address, browser type, pages visited, and cookies (see Cookies section below)

How we use your information

Your information is used only for the following purposes:

  • To process and fulfill your orders
  • To send order confirmations and shipping updates
  • To respond to your questions or customer service requests
  • To send marketing emails, only if you have opted in (see Email Marketing below)
  • To improve our website and customer experience
  • To comply with legal and tax obligations

We collect only the minimum information necessary to operate our shop. We will never sell your personal information to third parties.

Who we share your information with

We only share your information with trusted third parties who help us run our shop, including:

  • Payment processors — to securely handle transactions (e.g. Stripe, PayPal)
  • Shipping carriers — your name and address are shared with Canada Post or other carriers to fulfill delivery
  • Email marketing platform — your email address is stored with our email service provider if you have opted in to receive communications
  • WordPress & hosting provider — our website platform and host may process basic site usage data

Email marketing

If you sign up for our email list, you are giving us express consent to send you promotional emails, including new product announcements, shop updates, and special offers. This is in accordance with Canada’s Anti-Spam Legislation (CASL).

You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly. We will remove you promptly.

Cookies

Our website uses cookies — small text files stored on your device — to help the site function properly and improve your experience. These may include:

  • Essential cookies — required for the site and shopping cart to function
  • Analytics cookies — help us understand how visitors use our site (e.g. Google Analytics)
  • You can control or disable cookies through your browser settings, though this may affect how the site functions.

How long we retain your data

Order and customer information is retained for a minimum of 7 years in accordance with Canadian tax and accounting requirements. Email subscribers’ information is kept until you unsubscribe. You may request deletion of your data at any time, subject to any legal retention obligations.

How we protect your information

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Our website uses SSL encryption (HTTPS) to keep your data secure in transit. Payments are handled by trusted, PCI-compliant payment processors, and your card details are never stored on our site.

Your rights (PIPEDA)

Under Canadian privacy law, you have the right to:

  • Know what personal information we hold about you
  • Request access to or a correction of your personal information
  • Withdraw consent for the use of your information (where applicable)
  • Request deletion of your data, subject to legal retention requirements

To exercise any of these rights, please contact us at madewithpyaar@gmail.com.

Third-party links

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

Contact us

If you have any questions or concerns about this privacy policy or how your information is handled, please reach out at madewithpyaar@gmail. We’ll get back to you as soon as we can.